Are We a Good Fit?

Our Vaccine Policy follows the schedule outlined by The Centers for Disease Control and Prevention (CDC) and The American Academy of Pediatrics (AAP).

Childhood Vaccinations are very important  in keeping children of all ages safe and healthy. Our practice strongly believes that keeping your child up to date on their vaccinations is important in your child's overall health. Our policy regarding vaccinations is that all children must be actively getting their vaccinations and making an effort to stay up to date on vaccines. Our practice DOES NOT accept patients that are not vaccinated or that do not plan to obtain vaccinations. We do offer delayed vaccine schedules for patients that want to spread out vaccines. 

We work hard to not overuse antibiotics. We educate families on appropriate use of antibiotics, but follow evidence-based guidelines and don’t automatically treat ear pain or a green snotty nose with antibiotics.

We do not routinely prescribe antibiotics over the phone as we do not believe that is good medicine. We will prescribe an antibiotic when we believe it is an appropriate treatment.

We work hard to provide comprehensive medical care and serve as your medical home. To that end, we expect that you contact our office FIRST before seeking specialty care, or heading to another provider for urgent care. We want to be involved in either providing care in our office where appropriate, or referring you to the most appropriate specialist and helping to coordinate your care.

Whenever you do see a specialist, we ask that you request a report be sent directly to our office so we may stay informed and have the most up-to-date information in your medical record.

Our practice prides itself on efficiency through use of technology. You will be encouraged to consult our website, register for and use our patient portal, and effectively use automated reminders for appointments and for routine care/immunizations that are due.

We make every effort to meet the needs of our patients, offering both routine well visits and sick visit appointments. We do offer walk-in sick call from 8am-9am Monday thru Friday. We also offer same day appointments for sick children. To obtain one of these same day appointments, please call our office as early as possible as these appointments are limited. 

To ensure we provided you with the most efficient care we highly recommend you call ahead to schedule an appointment.

Please familiarize yourself with our office hours to see if they work for your family.

We offer 24/7/365 access to care. When our office is closed overnight and you have an urgent issue that cannot wait until morning, you can call our main number and our on-call staff will give you advice regarding your child's problem.

You may wish to check the "Is Your Child Sick?" section of our website for helpful information before using this service. Read more about After Hours care.

Make sure we participate with your insurance plan. 

It is your responsibility to know the limits and coverage of your particular health insurance policy, to show your cards to us at each visit, and be prepared to pay any copays at the time of service.

Our billing staff will do their best to assist you with insurance questions; however, If you have questions about your coverage, it is best check with your specific insurance company. Our office does not want you to be surprised by a bill, but must always bill your health plan based on federal guidelines and the actual services provided.

Please read our Financial Policy for more information regarding insurance.

Insurance copays and any outstanding balances are expected to be paid at the time of service. If you are unable to comply, you must speak with the billing department prior to the visit to set up a payment plan.

For acute care, call the office to speak with our team, who will listen to your concerns and schedule an appointment for you. You may also request an appointment on your child's patient portal. Sometimes an appointment may not be needed, and our team will advise you regarding your issue, or check with the provider and call you back.

Our nurses do not take phone calls in real time, you will be asked to leave a message and you will receive a return call. We make every effort to get back to patients as soon as possible. However, please allow 24 hours to receive a return call. 

For well visits, call our office and speak to someone on our team, or request a routine wellness visit on your child's patient portal. Well visits may be scheduled 3-6 months in advance. You will receive an automated reminder text or call of your child's upcoming scheduled visit 5 days prior to your child's appointment, our office will also personally call you to confirm your child's appointment the day before. 

Our practice makes every effort to run on time with appointments, as we believe everyone’s time is equally valuable. As a courtesy, we will remind you of your upcoming appointments via phone/text message/email.

We ask that you arrive 10-15 minutes before your scheduled appointment time.We understand sometimes things happen beyond your control that may cause you to be late. However, we reserve the right to ask you to reschedule if you arrive late for your appointment.

Missed Appointments: Broken appointments represent a cost to us, to you, and to other patients who could have been seen in the time set aside for you. If you are late or miss an appointment, our office reserves the right to ask you to reschedule your child's appointment and mark your child as a No Show for that visit. 

Our practice allows our patients to receive 3 No Shows during a years time. Once a 3rd No Show is received, our practice may discharge your child from our practice.